Friday, January 31, 2014

Revelation for IT Support in Minneapolis: Precognition of PC Failures

The data showed that SupportAssist helps reduce the rate of customers calling Dell’s centers for basic support by 85 percent. It also showed a shift in technical support concerns toward more complex problems, which is a positive indicator for the potential of the system.

RB’s Computer Service, a provider of trusted IT support in Minneapolis, is delighted with the development, noting that it will aid in developing great relationships with its customers that use Dell systems. The company also sees the innovation as a catalyst for change that will allow it to provide its customers with a more personalized and responsive support experience.


No comments:

Post a Comment