Small and medium
business owners are naïve if they think that their size makes them
immune from large corporate tech problems. While many choose to
conserve their budget by calling a PC repair guy whenever something
goes wrong, the wise ones go with a managed service provider for
small business computer support.
Quicker
solution
If your server
malfunctions and is down for about an hour, it’s going to take a
repairman time to arrive, assess the problem, and execute a solution.
Managed service providers are constantly monitoring your system with
installed applications. In the event of a problem, they are instantly
alerted by their monitoring tools and know exactly what needs to be
fixed, so downtime is kept to a minimum.
Break-fix
service
The term
“break-fix” refers to a piece of hardware like a printer breaking
down and a technician is called to fix it. The equipment is not
functional for at least a day. If a workstation starts acting up, it
has to be offline until it is repaired. Managed service providers are
ready for any contingency, from back-up hardware to on-site personnel
to get operations back on track.
IT knowledge
An external
technician may be skilled with everyday issues, but business owners
would rather not put the fate of their IT infrastructure in the hands
of someone with less expertise than that of a managed service
provider. The latter are up to date with the latest trends, and can
even train employees in preparation for your firm’s expansion.
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